Privacy Policy

1. Introduction

This Privacy Policy explains how Sri Vaishnavi Retail (India) LLP, operating Sri Vaibhavam Shopping Mall, handles information collected through this website.

By using this website or placing an order, you agree to the practices described here.

2. Information We Collect

We collect only the information needed to operate the store and fulfil your orders:

• Account information such as your name, email address and phone number.
• Delivery and billing addresses you save or enter at checkout.
• Order information including the items purchased, quantities, prices and order status.
• Communication you send us, such as enquiries or support requests.
• Basic website usage information such as pages viewed and device or browser details.

3. Customer Accounts

When you create an account, your profile details, saved addresses, wishlist and order history are stored so you can access them on your next visit. You may review or update these details from your account area at any time.

4. Payment Processing

Online payments are processed by our payment gateway, Razorpay. Card numbers, UPI credentials, net-banking details and similar payment data are entered directly with the payment gateway and are not collected or stored on our servers.

We receive and store only the payment reference details needed to confirm your order, such as the payment status and the payment gateway's transaction identifiers.

5. Cookies and Website Usage

This website uses cookies and similar browser storage to keep you signed in, remember your shopping bag and wishlist, and keep the site secure and working correctly. You can control cookies through your browser settings, though some features may not work without them.

6. How We Use Your Information

• To create and manage your account.
• To process, deliver and support your orders.
• To verify payments and handle cancellations, returns and refunds.
• To respond to your enquiries.
• To maintain the security and correct functioning of the website.
• To meet legal, tax and accounting obligations.

7. Data Security

We use reasonable technical and organisational measures to protect your information, including secured connections and restricted access to order and customer records. No method of transmission or storage can be guaranteed to be completely secure.

8. Third-Party Services

We share information with service providers only to the extent required to run the store — for example the payment gateway for processing payments, and delivery partners for shipping your order. We do not sell your personal information.

9. Data Retention

Account, order and payment records are retained for as long as your account is active or as required for accounting, tax and legal purposes.

10. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. Some information may need to be retained where required by law or for completed transactions.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

Sri Vaishnavi Retail (India) LLP — Sri Vaibhavam Shopping Mall

Email: srivaishnaviretailindia@gmail.com

Phone: +91 78159 13843